We want you to be happy with every book. If something is not right with your order, here is how we can help.
01When you can request a return
Returns, replacements and refunds apply when you receive a book that is damaged, defective or different from what you ordered, and are subject to the eligibility conditions below.
- The book received is damaged or defective.
- A different book from the one ordered was delivered.
- The request is made promptly after delivery, with your order number and clear photographs of the item and packaging.
02How to request one
Contact our support team through the email address or phone number on our Contact page. Share your order number, the book title and photographs of the problem.
03Replacements and refunds
After we review your request, we may offer a replacement or a refund, depending on the issue and stock availability. Refund of shipping charges depends on the circumstances of the order and applicable law.
04Refund timing
Once a refund is approved, the time it takes to appear in your account depends on your payment method and bank or payment provider. Cash on Delivery refunds are handled using details you share with our support team.
05Questions
See our FAQs or contact us; we are happy to help.